FitMetrics.ai

A smart assistant inside Trainerize chat that replies with personalized answers based on client data and your coaching style.

What is the AI Assistant?

Set up the AI Assistant inside Trainerize so it replies to your clients using your custom name and trigger phrases.

How to Enable the AI Assistant for Your Clients

Customize your AI Assistant’s tone, language, and logic to match your voice — even test it live before deploying to clients.

How to Customize Your AI Assistant to Speak Exactly Like You

Train your AI Assistant by adding FAQs, uploading CSVs, or syncing website content to deliver personalized, brand-aligned replies.

Training the AI with Your Own Knowledge Base

Restrict the AI from replying to sensitive topics like supplements, injuries, or diagnoses.

What Topics the AI Assistant Can and Can’t Answer

Control how the AI Assistant responds outside of business hours. Enable 24/7 support or send a custom message when your team is offline.

How To Support Your Clients on Weekends, Holidays, and After-Hours Using The AI Assistant

Set how fast your AI replies. Choose between instant, custom delay (0–60s), or human-like delays to simulate real coaching.

How to Adjust the Response Speed of the AI Assistant

Allow the AI to respond to coaches too. Enable Coach Responses and turn the chat into a 3-way convo between client, coach, and AI.

How to Enable the AI Assistant to Reply to Coaches (Not Just Clients)

Make the AI Assistant smarter. Switch to Claude Sonnet 4 for deeper, more human replies. Business Package only.

How to Make the AI Assistant Respond Smarter (Change the AI Model)

The AI Assistant learns on its own. Review, approve, or edit responses to auto-train it. Business Package only.

How the AI Assistant Learns On Its Own (Self-Training)

Track AI usage, time saved, knowledge gaps, and client behavior with full analytics inside the AI Assistant dashboard.

How to Track AI Assistant Performance (Analytics Overview)

Tips to control when the AI Assistant responds, so it doesn’t reply to every message.

Best Practices for Trigger Phrases

Best ways to use the AI Assistant to save time and level up client experience — without losing the human touch.

Real-World Use Cases

Xenios Charalambous

Your smart chat assistant inside Trainerize that answers client questions using your data, tone, and coaching style.

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