Let's be honest… your AI shouldn't be replying to every "lol" or "thank you" in the chat.
That's why trigger phrases exist — so the AI only responds when it's meant to.
What Are Trigger Phrases?
Trigger phrases are specific words your clients must type at the start of a message to activate the AI Assistant.
If they don't include a trigger → the AI stays silent.
Best Practice Tips:
Use Clear and Intentional Phrases:
"Hey coach" – Default and works well
"/ask" – Great for businesses that want a more structured feel
"?" – Super short and easy to remember
"AI:" – If you want clients to directly talk to the assistant
Avoid:
Words that clients use too often in casual chat like "help" or "question"
Phrases that might trigger false positives
How to Set Trigger Phrases:
Scroll to the Trigger Phrases section
Add or remove phrases as needed
Let your clients know which phrase to use to get help from the AI
Bonus Tip:
Want zero confusion? Set the AI to only reply when the question starts with a symbol (like "/") and teach clients how to use it. Makes the assistant feel more like a smart command tool than a random reply bot.