You can customize who the message appears to be sent from when FitMetrics delivers automated AI Check-Ins.
However, it’s important to understand how this affects your unread message notifications.
Below is everything you need to know.
1. Where to Change the Message Sender
To change the sender on any AI Check-In template:
Go to AI → AI Check-Ins
Open the Check-In Schedules tab
Choose a client
Add or edit a template
In the template card, you will see a field labeled Message Sender
Choose the sender you want (AI Assistant, Assigned Coach, or others)
You can freely choose any sender from your workspace.
2. Why We Recommend Keeping the AI Sender
Even though you can choose another sender, we strongly recommend keeping AI Assistant as the default.
Here’s why:
FitMetrics only clears the “Unread Message” / “Waiting for Reply” indicator when a real human replies.
If you change the sender to the assigned coach (or any human):
The system will think the coach replied
The “waiting for reply” notification will disappear
But the coach never actually replied
Example (the exact problem):
A client sends you a message expecting a reply
Later, an AI Check-In goes out using the coach as the sender
FitMetrics thinks the coach answered the client
The notification disappears
You may miss important client messages
This is the main reason we do NOT recommend changing the sender.
Keeping the sender as AI Assistant prevents this issue entirely and keeps your unread-message notifications accurate.
3. How to Bulk Change the Message Sender (for Many Clients at Once)
If you still want to change the sender, you can update multiple clients in one action.
Go to AI → AI Check-Ins → Check-In Schedules
Select multiple clients using the checkboxes
Click Bulk Operations
Select Change Message Sender
Choose which templates you want to modify
Select the new sender
Click Update Settings
This updates all selected clients at once.
4. When Changing the Sender Makes Sense
You may want to change the sender when:
You run a program where every message must appear human
You have a dedicated coach per client and want consistency
You understand and accept the risk of missing unread replies
Your team already checks all threads daily (no reliance on notifications)
As long as you're aware of the trade-off, this feature can be used strategically.
5. Summary
✔️ You can change the sender from the template settings
✔️ You can bulk update many clients at once
✔️ AI Sender is recommended to avoid false “replied” statuses
✔️ Using a human sender risks missing real client messages
✔️ Keeping the sender as AI Assistant is the safest, cleanest option