Your Trainerize Messages tab is where all client chats come together — finally, no more switching accounts or asking coaches for screenshots.
Here’s how it works:
💬 The Left Sidebar – Your Messaging HQ
You’ll see all your active client chats on the left. Click on any name to open the full conversation.
Important: Messages only appear from the moment you activated the Trainerize webhook (done during onboarding). Unfortunately, Trainerize doesn’t allow us to pull past history — only new ones.
🔍 See All Coach-Client Conversations (Yes, Really)
One of the biggest limitations of Trainerize is that you can’t monitor what your coaches are saying to clients.
FitMetrics fixes this.
We show all message threads — grouped by each coach — so you can:
Monitor tone and professionalism
Step in if needed
Train junior coaches by reviewing their convos
You can even reply directly inside any thread.
🤖 Smart Reply With AI + Handy Tools
At the bottom, you’ll find the message composer — loaded with features:
✨ AI Auto-Draft: Our AI reads the convo and writes a suggested reply for you
🔁 Quick Replies: Save templates for things you say often
🎤 Voice Messages: Record and send audios
🗣️ Voice-to-Text: Speak instead of typing
📎 Attachments: Upload PDFs, images, or files
🗒️ Internal Notes: Add coach-only notes (clients won’t see these)
🎯 Targeted Filtering = Instant Focus
Use the filters at the top-left to laser in on what matters:
Smart Views (like “At-Risk Clients” or “Expiring Soon”)
By Coach (see what each team member is working on)
📌 Bonus: Dock Your Conversations
Want to keep a conversation open while checking progress or updating plans?
Just click the Dock icon – the chat pops out and follows you across the platform.
With Trainerize Messages inside FitMetrics, you're no longer blind.
You’re in full control.
And with the AI at your side, replying just got 10x faster too.