You can now record and send video messages to clients directly from FitMetrics. Videos are sent as native Trainerize video messages — clients see them in their chat just like any other video message.
How to Record a Video Message
Go to Trainerize Messages
Open a client conversation
With an empty composer (no text typed), click the video icon next to the send button
Allow camera and microphone access when prompted
Click Record to start — record up to 60 seconds
Click Stop when done
Preview your video, then click Send
The video is automatically converted to the right format and uploaded with a thumbnail preview.
Upload an Existing Video
You can also send video files from your computer:
Click the attachment icon in the message composer
Select a video file (MP4, WebM, etc.)
The file uploads and sends as a video message
Use Cases
Exercise demonstrations — quickly record a form correction or exercise variation
Personal check-ins — a face-to-face video message feels more personal than text
Meal prep tips — show clients how to prepare a specific meal
Motivation — send a quick encouraging video to boost client engagement
Important Notes
Maximum recording length is 60 seconds
Videos are sent as native Trainerize video messages with thumbnail previews
Requires a browser with camera/microphone support (Chrome, Safari, Edge)
The video icon only appears when the message composer is empty (no text typed)