The Conversation Dock lets you pop out client conversations into floating chat windows that stay visible as you navigate across FitMetrics. You can reply to messages, minimize chats, and keep multiple conversations open at the same time — all without leaving the page you are working on.
What Is the Conversation Dock
The Conversation Dock is a floating panel that appears in the bottom-right corner of your screen. Each docked conversation shows the client's name and profile photo, a full message thread, and a reply box — just like the main Messages page, but in a compact window you can use anywhere.
How to Dock a Conversation
There are two ways to dock a conversation from the Trainerize Messages page:
From the Chat View
Open a conversation with a client.
In the top-right toolbar of the chat, click the Dock icon (the panel icon).
The conversation pops out into a floating window at the bottom-right of your screen.
In regular mode, the Dock icon appears as a small square button. In full-screen mode, it appears as a labeled button that says "Dock".
From the Client Sidebar
In the client list on the left side of the Messages page, hover over a client's name.
Click the three-dot menu that appears.
Select Open in Dock.
You can also dock conversations from other pages across FitMetrics, such as the Clients page, Tasks page, Compliance Tracker, Form Submissions, and AI Assistant — anywhere you see a message or dock action next to a client's name.
Multiple Docked Conversations
You can dock more than one conversation at a time. Each new docked conversation appears as a separate floating window, arranged side by side from right to left.
The number of visible windows depends on your screen width. FitMetrics automatically calculates how many 400px-wide windows can fit. Any conversations that do not fit on screen are collapsed into small avatar bubbles on the far right — click a bubble to bring that conversation back into view.
Minimizing and Expanding Docked Chats
Each docked window has three control buttons in its top-right corner:
Expand / Collapse — Toggles between the standard size (400 x 600px) and a larger view (480 x 800px). Use the expand button when you need more room to read a longer thread.
Minimize — Hides the window and turns it into an avatar bubble. Click the bubble to restore it.
Close — Removes the conversation from the dock entirely.
Replying from the Dock
Docked conversations are fully functional. You can read the full message history, type and send replies, and interact with the conversation exactly as you would on the main Messages page. The dock uses the same chat interface — just in a compact floating window.
Closing Docked Conversations
To close a docked conversation, click the X button in the top-right corner of the window. If the conversation has been minimized to a bubble, click the bubble first to restore the window, then click the X.
Closing a docked conversation does not delete any messages — it simply removes the floating window. You can always reopen the same conversation from the Messages page or any other page that supports docking.
How It Works Across Different Pages
The Conversation Dock is available on every page within the business dashboard. It is part of the main layout, so docked conversations stay visible as you navigate between pages — for example, from Messages to the Clients page to the Compliance Tracker.
This means you can:
Dock a conversation on the Messages page, then navigate to a client's profile to review their workouts while continuing the chat.
Open a docked chat from the Tasks page to quickly message a client about an overdue item.
Keep multiple client chats open while reviewing form submissions or compliance data.
Clicking a client's name in the dock header will navigate you to that client's profile page.
On smaller screens (tablets and phones), the dock adjusts its positioning automatically. Windows are sized to fit the available space, and the layout adapts so the dock does not overlap with navigation elements.