Exporting a client’s full message history is useful for:
Wrap-up calls (AI can summarize wins, lessons, quotes)
End-of-program reviews
Chargeback protection / coaching quality evidence
Pre-call preparation (AI can highlight life events, obstacles, injuries)
FitMetrics allows you to export any conversation in one click.
Step-by-Step Instructions
1. Go to Trainerize Messages
From the left menu, click Trainerize Messages.
You will see all client conversations synced from Trainerize.
2. Select the client thread you want to export
Click on the conversation for the client you want.
3. Click “Export Messages”
Inside the conversation window, look at the top-right corner and click the download (export) icon.
A CSV file will be generated and downloaded instantly.
What the CSV File Looks Like
The exported file includes:
Date | Time | Sender | Message |
Example:
Important Notes
Videos and photos cannot be exported due to Trainerize API limitations.
All text messages will be included.
File format is CSV, which works with:
Excel
Google Sheets
Numbers
Any AI tool for summarization or analysis