If you added a new trainer to your Trainerize account but they don't appear in FitMetrics (e.g., not showing in the Trainer dropdown, not listed in Settings), this is a sync issue — not a bug. Here's the quick fix.
How to Fix It
Click the Sync button (top right)
Wait a few seconds for the sync to complete
Refresh the page (Ctrl+R or Cmd+R)
The new trainer should now appear
Why This Happens
FitMetrics syncs your trainer list from Trainerize when you first connect. After that, the trainer list is only updated when:
You click Sync manually
A webhook event involving that trainer is received
Adding a new trainer in Trainerize doesn't automatically send a webhook to FitMetrics, so the new trainer won't appear until you run a manual sync.
Where the New Trainer Will Appear After Sync
Trainer dropdown in the Trainerize Clients table (for reassigning clients)
Team Members section on the Trainerize Integration page
Trainer filter in Trainerize Messages and Compliance Tracker
Message Sender options in AI features and Automations
Still Not Showing?
Make sure the trainer has active status in Trainerize (deactivated trainers are filtered out)
Try syncing again and waiting 10-15 seconds before refreshing
If it still doesn't work, contact support