You can export any client conversation thread as a CSV file directly from the Trainerize Messages page. This is useful for record-keeping, compliance, or reviewing conversation history outside of FitMetrics.
What the Export Includes
Each exported CSV file contains the following columns for every message in the thread:
Date — The date the message was sent (YYYY-MM-DD format)
Time — The time the message was sent (HH:MM:SS format)
Sender — The name of the person who sent the message
Message — The full message content
Type — Whether the message was Sent or Received
Message ID — A unique identifier for each message
How to Export a Conversation
Follow these steps to download a CSV of any conversation thread:
Go to Trainerize Messages
Select a client from the list on the left
Open the conversation thread you want to export
Click the download icon in the toolbar at the top of the conversation
The CSV file will download automatically to your device
Once the export is complete, you will see a confirmation message showing how many messages were exported.
File Naming
The downloaded file follows this naming format:
conversation_{client_name}_thread_{thread_id}_{date}.csv
For example: conversation_john_smith_thread_12345_2026-03-24.csv
CSV Format Details
The CSV is formatted for compatibility with spreadsheet applications like Excel, Google Sheets, and Numbers:
All fields are enclosed in double quotes
Special characters in messages are automatically cleaned — double quotes are escaped and newlines are replaced with spaces
The file uses UTF-8 encoding
Plan Requirement
CSV export is available on the Business plan.
If you are on the Essential or Starter plan, clicking the download icon will show an upgrade prompt. You can upgrade your plan or chat with us directly from that prompt to learn more.