Messaging Analytics is your team’s communication command center.
It gives you a full breakdown of how your coaches are messaging clients, how fast they reply, and who’s actually doing the work.
If you want to keep communication consistent and make sure no client is falling through the cracks — this is where you look.
📍 Where to Find It
Go to Business Dashboard
Click Team Performance
Open the Messaging Analytics tab
🔍 What You Can Track
🧠 Team Overview
Average Response Time across the team
Total Messages sent
Average Read Rate (how many clients actually read the messages)
Office Hours Toggle: On or off
🔥 Individual Coach Insights
For every coach, you can see:
1. Response Time Metrics
Average Response Time
Fastest Response
Response Time Distribution:
⏱ ≤1 hour (green – excellent)
⏱ 1–4 hours (blue – good)
⏱ 4–24 hours (orange – needs improvement)
⏱ 24+ hours (red – concerning)
2. Message Volume
Total Messages Sent
Messages Per Day
Active Messaging Days
3. Client Coverage
Client Coverage Rate (% of clients contacted)
Unique Clients Messaged
Read Rate (% of messages opened)
Consistency Score (how frequently they message)
🎛️ How to Use the Filters
You can filter by:
Time Period: Last 7, 14, 30, or 90 days
Sort By: Response time, message count, client coverage, etc.
Office Hours Only: Toggle this to see performance just during work hours
📈 How to Use the Data
✅ Team-Level Coaching
Spot who’s falling behind in messaging or slow to respond
Reward top performers who communicate consistently
Keep an eye on coverage rates to avoid neglected clients
🧑🏫 1:1 Coaching for Coaches
Help coaches reduce response time
Encourage consistent check-ins with all clients
Use read rates to work on message quality and tone
🚩 Red Flags to Watch
Response times consistently over 4 hours
Client coverage under 50%
Low read rates (messages aren’t landing)
Inconsistent messaging activity
💡 Pro Tips
Check analytics weekly
Benchmark team against your best coach
Compare inside vs. outside office hours
Use Consistency Score to coach routines
Match trends with client retention data
🎯 The Outcome
Better client communication
Coach accountability and clarity
Higher client satisfaction
Fewer clients slipping through the cracks
This isn’t just about messages.
It’s about raising your team’s standards — and turning communication into one of your business's biggest strengths.