📁 Collection: Team Performance & Coach Analytics
📌 Feature Access: Business Package Only
The Team Performance feature allows you to monitor how well your coaches are managing their clients — based on results, responsiveness, and daily activity.
We built this feature to replace spreadsheets and guesswork with actual data. So instead of asking “Which coach is doing better?”, now you’ll know — using a scoring system out of 100 points.
🧠 How It Works
The Team Performance system is split into two tabs:
1. Performance Scores
This is your main dashboard. It gives you a ranked view of each coach, scored out of 100 points. The scoring is based on 4 categories:
Category | Points | What It Measures |
Client Success | 40 | Compliance, weight loss success, retention |
Activity | 25 | Message volume, coverage, consistency |
Responsiveness | 20 | Check-in and task completion rates |
Engagement | 15 | App login behavior of clients |
You also get filters to change time period and sort by specific scores or categories.
2. Messaging Analytics
This tab helps you analyze coach performance specifically around messages. You can track:
Response Time
Client Coverage (% of clients messaged)
Total Messages
Consistency (days active)
Each coach is ranked based on messaging performance, and you can view individual breakdowns by time intervals.
🏆 What’s the Goal of This Feature?
The goal is simple: Accountability and Optimization.
You’ll know who your top-performing coaches are
You’ll identify who needs help or support
You’ll optimize client results by improving coaching behavior
If you’re running a team and want to scale, this is one of the most powerful tools you’ll ever use.