š©ŗ Why Connect WHOOP?
By connecting WHOOP to FitMetrics, youāll unlock access to powerful biometric data, including:
Sleep & recovery
HRV & resting heart rate
Daily strain and workouts
Weekly and monthly performance trends
All of this is automatically pulled into each clientās profile under the WHOOP tab.
Keep in mind that steps and whoop age are not provided by the whoop API.
š Step-by-Step: Connecting WHOOP
1. Open the Clientās Profile
Go to the Trainerize Clients table
Click on the client you want to connect
Select the āWHOOPā tab
2. Send the WHOOP Connection Invite
Inside the WHOOP tab:
Click āSend Inviteā
Choose āSend via Trainerizeā if your client uses Trainerize messaging
This will send a secure, time-sensitive link (expires in 5 minutes) directly to the client via Trainerize.
3. Client Clicks the Link & Logs In
The client must:
Open the message within 5 minutes
Click the link
Log in to their WHOOP account
Grant access to FitMetrics AI
Once done, theyāll see a confirmation that the connection was successful.
4. Confirm the Connection
Refresh the page in FitMetrics
Return to the WHOOP tab
Within 10 minutes, all WHOOP data will appear automatically
š ļø Troubleshooting & Common Questions
ā I canāt see Steps data
This is expected behavior.
Steps are not provided by the WHOOP API, so FitMetrics cannot display them. WHOOP focuses on strain, recovery, sleep, HRV, and heart metrics, not step counting.
ā”ļø There is no workaround for steps via WHOOP at this time.
ā I canāt see WHOOP Age
Also expected.
WHOOP Age is not exposed through the WHOOP API, meaning third-party platforms like FitMetrics cannot access or display it ā even if the client sees it inside the WHOOP app.
ā”ļø This data is WHOOP-app only.
ā The WHOOP tab is empty after connecting
In most cases, this is a timing issue.
What to check:
Refresh the client profile
Wait up to 10 minutes for the first sync
Confirm the client completed the WHOOP login and permissions screen
If needed, resend the invite and have the client reconnect.
ā The client missed the 5-minute link window
No problem.
The connection link expires after 5 minutes for security reasons.
Simply:
Go back to the WHOOP tab
Click Send Invite again
Have the client open it immediately
ā Data looks different from the WHOOP app
This can happen.
FitMetrics displays raw, structured API data, while the WHOOP app may show:
Smoothed averages
Proprietary scores
UI-only metrics not available via API
ā”ļø This is normal and does not indicate missing or incorrect data.
ā Can clients revoke access?
Yes.
If a client revokes access from their WHOOP account:
Data sync will stop
Youāll need to resend the invite to reconnect
š§ Pro Tips:
If the client misses the 5-minute window, just send the invite again
Data syncs daily ā no need for clients to reconnect unless they revoke access
WHOOP data will also be visible in the Charts tab and included in your AI analysis