Office Hours let you define when your business is available. This affects your AI Assistant's availability schedule and when team response metrics are calculated. If no office hours are set, availability defaults to 24/7 (always-on).
Where to Find Office Hours
Go to Settings → Office Hours.
Setting Default Office Hours
Default office hours apply to all team members who are not part of a team with custom office hours.
Timezone
Office hours use your workspace timezone. The current timezone and local time are displayed at the top of the page. If you need to change the timezone, update it in Settings → Preferences.
Adding a Schedule
Click Add hours
Select a day type from the dropdown:
Every day — all 7 days
Weekdays — Monday through Friday
Weekends — Saturday and Sunday
Individual days — Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, or Sunday
Set the start time and end time (available in 30-minute increments from 12:00 AM to 11:30 PM)
Click Save in the top right
You can add multiple schedule rows for different days or time blocks. For example, you could set weekdays 9 AM–9 PM and weekends 10 AM–5 PM.
Schedule Rules and Validation
End time must be after start time — the system will reject invalid ranges
No overlapping schedules — if two schedules cover the same day and overlap in time, you'll see a conflict warning
Day type conflicts — selecting "Every day" prevents adding individual days or weekday/weekend groups, since they would overlap. Similarly, "Weekdays" conflicts with individual Monday–Friday entries
To remove a schedule row, click the trash icon next to it
How Office Hours Affect Your Business
AI Assistant: When office hours are set, the AI Assistant respects your availability schedule
Team response metrics: Response times are automatically calculated within office hours only — messages received outside hours don't count against your response time
Custom Team Office Hours (Business Package)
On the Business package, you can create teams with their own office hours that override the default schedule.
This is useful when you have coaches in different timezones or teams that work different shifts.
How to Set Up Custom Team Hours
Scroll down to the Custom Team Office Hours section
Create a new team and give it a name
Add team members to the team
Set the team's own office hours schedule (same day type and time options as the default)
Team members assigned to a custom team will use that team's hours instead of the default business hours.
What Happens with No Office Hours
If you don't set any office hours, your business operates in always-on mode (24/7). The AI Assistant will respond at any time and all messages count toward response metrics regardless of when they're received.