Why Connect Stripe?
Connecting Stripe allows FitMetrics to:
Sync payments and subscriptions
Match payments to your coaching clients
Track revenue accurately inside Payments Tracker
⚠️ Important: FitMetrics Stripe Integration is read-only. We do NOT process payments, refunds, or subscriptions. It's read-only/data observation.
Step-by-Step: Connect Stripe to FitMetrics
1️⃣ Open Stripe Dashboard
Log in to your Stripe account and go to your Dashboard.
2️⃣ Go to API Keys
In the top right search bar, type API
Click Developers > API Keys
3️⃣ Create a Secret Key
Click Create secret key
Choose Building your own integration
Give a name like "FitMetrics"
4️⃣ Copy Your Secret Key
Stripe will generate a key that looks like this:
sk_live_************************
⚠️ This key is shown once. Copy it immediately.
5️⃣ Paste the Key into FitMetrics
Go to FitMetrics → Payments Tracker https://app.fitmetrics.ai/business/settings/stripe-integration
Click Connect Stripe
Paste your Secret Key
Save
Once saved, Stripe will start syncing automatically.
Connecting Multiple Stripe Accounts
You can connect more than one Stripe account.
This is useful if:
You have multiple businesses
You use different Stripe accounts for different offers
You migrated from one Stripe account to another
Each Stripe account is synced independently and shown inside Payments Tracker.
How Payment Matching Works
FitMetrics matches Stripe payments to clients based on email address.
✅ Best case (automatic match):
Stripe purchase email = Trainerize client email
❌ If emails don’t match:
Payment won’t link automatically
When Emails Don’t Match (Manual Linking)
If the emails don’t match, you’ll see a message like:
No Stripe customer found with email: [email protected]
How to Fix It (Correct Way)
Open the client inside FitMetrics
You’ll see:
No Stripe customer foundClick Search & Link Stripe Customer
Select the correct Stripe customer
Confirm the link
✅ The client is now permanently linked
✅ Past and future payments will appear correctly
⚠️ You do not need to change emails or re-charge clients.
What Gets Synced
Once connected, FitMetrics syncs:
Payments
Subscriptions
Client payment history
Revenue data
❌ We do not:
Create charges
Process refunds
Manage Stripe products or prices
Common Issues
Payments Not Showing
Stripe email ≠ Trainerize email
Client not marked as a coaching client
Stripe account connected to the wrong business
Key Invalid
Key must start with
sk_live_Test keys (
sk_test_) are not supportedKey may have been deleted in Stripe
Security Notes
Your Stripe key is encrypted
FitMetrics has read-only access
You can revoke access anytime from Stripe