Step 1: Navigate to Integration Settings
Log in to your FitMetrics dashboard.
Click “Connect Trainerize”.
Step 2: Enter Your Credentials
Enter your Group ID and Token (from your Trainerize API approval email).
Click “Save & Connect”.
Step 3: Initial Sync
Once connected, click “Sync” to start pulling client data.
Wait approximately 10 minutes for all customer information to load into FitMetrics.
Step 4: Enable Messaging & Sync Threads
Enable Trainerize Messaging
Toggle the “Enable Trainerize Messaging” switch (as shown in the screenshot).
This allows FitMetrics to process and respond to Trainerize messages.
Click “Sync Threads”
After enabling messaging, click the “Sync Threads” button.
Why is this important?
Trainerize uses “threads” for messaging. Each thread has a unique ID (visible in the Trainerize message URL).
By syncing threads, FitMetrics retrieves all messaging IDs for your clients and coaches.
This ensures you can send and manage Trainerize messages directly inside FitMetrics.
Step 5: Multi-Coach Visibility
If you have multiple coaches:
FitMetrics lets you view all messages between coaches and clients.
This is something Trainerize doesn’t provide natively, giving you full control and transparency as the business owner.
Step 6: Test Your Connection
Go to your Trainerize Integration Dashboard in FitMetrics.
Check if your client list is populated.
Common Connection Issues & Solutions
No clients appearing? Wait 10 minutes and try “Sync” again.
Invalid Group ID or Token? Double-check your credentials. Copy/Paste carefully from Trainerize email. (Look for spaces, upper/lower case letters)
Thread sync failed? Contact FitMetrics Support.