When to Send the Webhook Request
You can request webhook setup immediately after your API access is approved by Trainerize and you have your Group ID and Token.
Step 1: Send Webhook Setup Email
Email [email protected] with the following template:
Subject: Webhook Setup Request for [Your Business Name]
Email Template:
Hi Trainerize API Team,
Can you please add the webhook endpoint to the following URL so we start receiving events?
https://api.fitmetrics.ai/functions/v1/trainerize-webhook-receiver
Let us know once this has been applied.
Thanks in advance,
[Your Name]
Step 2: Add the Verification Code
Once Trainerize sets up the webhook, they will send you a verification code.
You’ll need to add this code inside FitMetrics: https://app.fitmetrics.ai/business/settings/trainerize-integration
Why This is Needed
Trainerize messages within FitMetrics rely on webhook events. Without this setup:
FitMetrics cannot receive real-time Trainerize updates for the messages.
Future features related to Trainerize notifications won’t work properly.
Step 3: Verify Webhook Is Working
After the webhook is applied:
1. Try to send a message from your test Ttrainerize client and observe it it shows at Trainerize Messages on FitMetrics.
2. Check FitMetrics → Trainerize Integration Dashboard at https://app.fitmetrics.ai/business/settings/trainerize-integration and ensure the Webhook Configuration shows "Connected".
3. Confirm you see the event logged.
If nothing appears, contact FitMetrics support and we will help you out.