⭐ FitMetrics Billing Overview
FitMetrics uses client-based billing, powered directly by Stripe.
You are billed based on:
Your package minimum
Your number of active Coaching Clients
Daily prorated billing for client increases during the month
Billing is always fair, accurate, and usage-based.
📦 Package Pricing & Minimum Client Requirements
Essential Plan
$3 per Coaching Client/month
Minimum 25 clients → $75/month
1 team seat included
Extra seats: $30 per team member
Starter Plan
$6 per Coaching Client/month
Minimum 50 clients → $300/month
1 team seat included
Extra seats: $30 per team member
Business Plan
$10 per Coaching Client/month
Minimum 100 clients → $1,000/month
10 team seats included
Extra seats beyond 10: $30 per team member
🔎 Which Clients Count Toward Billing?
FitMetrics ONLY counts:
✔ Coaching Clients
(as shown in your Trainerize billing page)
❌ Basic Clients DO NOT count
You can have unlimited Basic Clients in Trainerize, and they will:
Not appear in FitMetrics
Not be counted
Not be billed
Example from Trainerize:
Coaching Clients: 440/500 → FitMetrics counts 440
Basic Clients: ∞ → FitMetrics counts 0
This keeps billing clean and accurate.
⏱️ Daily Proration: How Client Usage is Billed
Stripe tracks your Coaching Client count every single day, not just on your billing date.
This means:
If a client is active for 1 day, you pay 1 day prorated
If a client stays for 15 days, you pay 15 days prorated
If they stay all month, you pay the full per-client rate
Daily Cost Formula:
Monthly price ÷ 30 days
Example (Starter Plan $6/mo):
$6 ÷ 30 ≈ $0.20 per active day
🚫 Attempting to Remove Clients Before Billing Date
Some users think:
“If I delete clients right before my billing date, FitMetrics won’t charge me.”
This does not work — and it cannot work.
Why?
Because Stripe tracks your daily Coaching Client count, which is stored historically.
Even if you remove clients right before your invoice:
Their active days still appear in your usage
Stripe will still bill you for the exact number of active days
All client activity is tracked permanently
Example:
Starter Plan ($6/client/month)
Client joins → Nov 10
Client removed → Nov 11
Active for → 1 day
Charge = $0.20 (NOT $6)
There is no way to “avoid” prorated usage.
🧮 Example: Business Plan — Real Customer Scenario
A coach was charged $1,778.95 on December 3rd.
Here’s exactly why:
1. November 3rd invoice
They had < 100 Coaching Clients
→ Charged the minimum $1,000
2. After November 3rd, Coaching Clients grew significantly:
Nov 7: 108
Nov 11: 123
Nov 14: 130
End of month: 148
3. Stripe tracked this growth daily:
For every day above 100 Coaching Clients → Stripe prorated $10/day for extra clients.
4. December 3rd invoice
Stripe added all prorated usage
→ $1,778.95 total prorated charge
No double-charging.
Just precise billing for actual daily usage.
🖥️ How to View Your Daily Usage
Go to:
👉 Settings → Billing
https://app.fitmetrics.ai/business/settings/billing
You will see:
Daily Coaching Client counts
When clients were added
When clients were removed
How prorated billing occurred
Your expected next invoice
All past Stripe invoices
🧪 Only One Type of Client Is Fully Excluded
The ONLY clients FitMetrics does not charge for are:
✔ Official Trainerize Test Clients
linked directly to your team members' trainer accounts.
These are recognized automatically and excluded.
❌ NOT excluded:
Normal clients named “test”
Personal dummy accounts
Deleted clients
Archived clients
Only Trainerize-linked test clients are discounted to $0.
📅 What Your Next Invoice Will Look Like
Example (Business Plan):
If you have 148 active Coaching Clients on your billing date:
148 × $10 = $1,480
If your client count is stable:
No proration
No adjustments
Simple monthly invoice
If your count changes:
Proration is added to your next invoice
🧠 Summary
Billing is per active Coaching Client
Billing uses daily prorated usage
Removing clients before invoicing does NOT reduce usage
Even 1 day of activity = small prorated charge
Only Trainerize test clients (team-linked) are excluded
Basic Clients do NOT count
Everything is transparent in Settings → Billing
❓ Frequently Asked Questions
Q: Why is my invoice higher this month?
Because your Coaching Client count grew during the month and Stripe prorated the difference.
Q: Are Basic Clients billed?
No — only Coaching Clients.
Q: What if clients join and leave mid-month?
You are billed only for the days they were active.
Q: Why can’t I remove clients before billing to reduce fees?
Because Stripe uses daily client usage, not end-of-month usage.
Q: Which clients are excluded?
Only Trainerize Test Clients linked to FitMetrics team member accounts.
Q: Why do I see small charges on my Stripe invoice?
Those are prorated adjustments for mid-cycle client increases.
Q: Do team member seats affect billing?
Yes:
Essential & Starter → 1 included, extra = $30/month each
Business → 10 included, extra = $30/month each