You can customize who the message appears to be sent from when FitMetrics delivers automated AI Check-Ins. However, it's important to understand how this affects your unread message notifications.
Where to Change the Message Sender
To change the sender on any AI Check-In schedule:
Choose a client
Add or edit a template schedule
In the schedule form, you will see a field labeled Message Sender
Choose your sender option:
AI Message Sender (default) — messages appear from the AI account
Assigned Coach — messages appear from the client's assigned trainer
Specific Trainer — choose a specific trainer from your team
Why We Recommend Keeping the AI Message Sender
Even though you can choose another sender, we strongly recommend keeping AI Message Sender as the default.
Here's why:
FitMetrics only clears the "Unread Message" / "Waiting for Reply" indicator when a real human replies.
If you change the sender to the assigned coach (or any human):
The system will think the coach replied
The "waiting for reply" notification will disappear
But the coach never actually replied
Example (the exact problem):
A client sends you a message expecting a reply
Later, an AI Check-In goes out using the coach as the sender
FitMetrics thinks the coach answered the client
The notification disappears
You may miss important client messages
This is the main reason we do NOT recommend changing the sender.
Keeping the sender as AI Message Sender prevents this issue entirely and keeps your unread-message notifications accurate.
How to Bulk Change the Message Sender
If you still want to change the sender, you can update multiple clients at once:
Select multiple clients using the checkboxes
Click Bulk Operations
Select Change Message Sender
Choose which templates you want to modify
Select the new sender
Click Update Settings
This updates all selected clients at once.
When Changing the Sender Makes Sense
You may want to change the sender when:
You run a program where every message must appear human
You have a dedicated coach per client and want consistency
You understand and accept the risk of missing unread replies
Your team already checks all threads daily (no reliance on notifications)
As long as you're aware of the trade-off, this feature can be used strategically.
Summary
You can change the sender from the schedule settings
You can bulk update many clients at once
AI Message Sender is recommended to avoid false "replied" statuses
Using a human sender risks missing real client messages
Keeping the sender as AI Message Sender is the safest, cleanest option