If your automation isn't triggering when a client submits an AI Form, work through these checks in order. The most common cause is a configuration mismatch.
1. Is the Automation Active?
Go to Automations and check that the workflow is toggled ON (green). An inactive automation will never trigger, even if the form is submitted correctly.
2. Is the Correct Form Selected?
Click the AI Form Submission trigger node and verify that the exact form the client is submitting is selected in the dropdown. If the automation is configured for "Onboarding Form" but the client submitted "Weekly Check-In", it won't trigger.
3. Is the Form Published?
The AI Form must have a status of Published, not Draft. Go to AI Forms and check the form's status. Draft forms cannot be sent to clients or trigger automations.
4. Check Answer Filters
If you added answer filters to the trigger (e.g., "Only trigger when Goal = Weight Loss"), check these:
All filters use AND logic — the client must match ALL filters, not just one
Exact match required — "Weight Loss" is not the same as "weight loss" or "Weight loss ". Extra spaces or different capitalization will cause a mismatch
Correct question selected — make sure the filter points to the right question in your form
5. Is the Client Linked to Trainerize?
For actions like Send Message, Assign Program, or Assign Check-In to work, the client must be linked to a Trainerize client record. If the form was filled out by someone not in your Trainerize account, the trigger fires but the actions will fail.
Exception: The "Add Trainerize Client" action can create the client first — use this for lead capture forms.
6. Is Your Subscription Active?
Automations are blocked if your FitMetrics subscription is cancelled, unpaid, or past due. Check your billing status in Settings → Billing.
7. Have You Hit Your Automation Limit?
Each package has a limit on how many automations you can have active:
Essential: 1 automation
Starter: 15 automations
Business: 100 automations
8. Check Execution History
Go to the automation and click Execution History. This shows every time the automation triggered, whether it succeeded or failed, and the error details for each step. This is your best debugging tool.
Still Not Working?
Contact support with:
The automation name
The form name
When the client submitted the form
A screenshot of the Execution History (if any entries exist)