FitMetrics automations now support two additional triggers: Client Reactivated and Client Deactivated. These fire automatically when a client's status changes in Trainerize.
Client Reactivated Trigger
Fires when a previously inactive client becomes active again in Trainerize.
Use cases:
Send a welcome back message when a client returns
Re-assign habits or programs automatically
Notify the assigned coach that a client has returned
Move the client to a specific pipeline stage
Client Deactivated Trigger
Fires when a client is deactivated in Trainerize (moved to inactive status).
Use cases:
Send a farewell or feedback request message
Move the client to a "churned" pipeline stage
Create a task for the coach to follow up
Log the deactivation in your workflow
How to Set Up
Go to Automations
Click Create Automation
Name your automation and click Continue
Click the + icon to add a trigger
Select Client Reactivated or Client Deactivated
Optionally add filters:
Tag filter — only trigger for clients with specific Trainerize tags
Assigned coach filter — only trigger for a specific coach's clients
Add your actions (send message, assign habits, move pipeline stage, etc.)
Save and enable the automation
Important Notes
These triggers work with all existing automation actions (messages, habits, pipeline stages, tasks, etc.)
Tag filters check the client's tags at the moment of reactivation/deactivation
You can test automations before enabling them using the Test button