You may see a step on the Get Started page asking you to verify your Trainerize account.
This is also required when you connect a team member inside FitMetrics with Trainerize.
Here’s why this step is important.
What Does “Verify Trainerize Account” Mean?
As a user, you will be asked to enter:
Your Trainerize email
Your Trainerize password
We use this to verify your Trainerize account securely.
This is not optional if you want full functionality between FitMetrics and Trainerize.
Why Is This Required?
Verifying your Trainerize account allows us to:
✅ Enable attachments inside Trainerize chat
✅ Enable voice messages
✅ Improve real-time syncing
✅ Ensure more stable communication between platforms
✅ Provide better overall integration performance
Without verification, some advanced features will not work properly.
Is This Secure?
Yes.
All data is secured and encrypted
We do not expose or misuse your credentials
Verification is done strictly for integration purposes
Security is a top priority.
When Is Verification Required?
You will need to verify:
On the Get Started setup page
When linking team members
If synchronization needs to be refreshed
Our Recommendation
We highly recommend completing the Trainerize verification step.
It ensures:
Better syncing
More reliable messaging
Full access to attachments and voice features
Overall smoother experience inside FitMetrics
If you skip this step, some features may be limited.