What Are Form Settings?

Form Settings control everything that happens after a client submits your form — including notifications, AI-generated feedback, webhook integrations, and redirect behavior.

How to access:

Open any AI Form
Click Settings (top-right)
Edit your settings
Click Save Settings

All Available Settings

1. Send Notification After Submission

What it does: Sends an automatic message to the client immediately after they submit the form.

Why it's useful:

Confirms the form was received
Improves client experience
Sets expectations
Useful for onboarding, check-ins, lead capture, and contracts

Toggle ON to activate, then choose one of the 3 notification types below.

Notification Types (3 Options)

Option 1: Simple Notification

Fast, reliable confirmation message. Best for most forms.

Default template:

Hey [name], we just received your submission for [form].  A team member will get back to you shortly.  View your submission: [Link]

Best for:

Weekly check-ins
Simple surveys
When no personalization is needed

Pros

Instant
Always consistent
Includes submission link to review answers (read only)

Option 2: AI-Powered Notification (RECOMMENDED)

AI reads the form responses and generates personalized feedback.

Examples:

Weekly Check-In:

Thanks Sarah! Great job completing 4 workouts this week. Your energy was 8/10 — amazing progress!  We'll tackle your meal prep struggles on our next call. A team member will get back to you shortly.

Onboarding:

Welcome Mike! I see your goal is to lose 20 lbs and you've  trained before — that's a strong foundation we can build on. I'll review your injury note and design a plan within 24 hours! A team member will get back to you shortly.

Best for:

Onboarding
Weekly detailed check-ins
Progress reviews
Assessment forms

Pros:

Highly personalized
Reads client responses
Human-like feedback
Includes submission link to review answers (read only)

Option 3: Custom Notification

You craft the exact message clients receive. Full control.

Example:

Thanks, {name}! We've received your {form}.  We'll review it and get back to you within 24 hours.

You can:

Use variables {name} and {form}
Enable/disable submission link
Set expectations

Best for:

Contracts
Legal forms
When you need strict messaging

AI Feedback Template

Controls HOW the AI should speak when generating feedback using the "AI Feedback" feature found at submissions of AI Forms.

Where it is used:

AI-powered notifications
Manual "Generate feedback" button inside submissions
Automations that generate form-based AI messages

How to use:

Create templates in: Business Settings → AI Templates
Choose template in form settings
Save

Examples of templates:

Encouraging Coach – positive, supportive
Technical Analyst – data-driven, detailed
Nutrition Expert – macro-focused
Onboarding Specialist – warm and structured

Choose the template that fits the form's intent.

Webhook Integration

Send form data to external tools automatically.

Use cases:

Google Sheets logging
Slack notifications
CRM sync (HubSpot, GoHighLevel, Salesforce)
Zapier/Make.com automations
Custom API workflows

How to configure:

Toggle Webhook Integration ON
Paste your webhook URL
Optional:
- Add a secret key
- Configure timeout
- Configure retry attempts

Webhook payload includes:

Form data
Clean field keys
Submission answers
Client profile info
Timestamps

Pro Tip: Use the fields object for Zapier/Make — cleaner and more reliable than responses.

Popular Webhook Examples

Google Sheets Logging

Zapier → Create Row
Stores all submissions for tracking.

Slack Notification

Instant Slack alert when someone submits a form.

CRM Sync

Send form responses directly into your sales pipeline.

Custom Server Logic

Send data to your own backend for custom workflows.

Webhook Retry Logic

If your endpoint fails, FitMetrics automatically retries:

Up to your configured limit (0–3 retries)
Exponential delay
Track delivery attempts per submission

Redirect After Submission

Redirect clients to a different destination after submitting the form.

How to enable:

Toggle Redirect After Submission
Choose the redirect type:
- URL — redirect to any external page (must start with https://)
- AI Form — redirect to another AI Form in your account
Save

Examples:

Thank-you page
Booking calendar
Payment checkout
A follow-up AI Form (e.g., onboarding → assessment)

What happens:

Form submits
Notification is sent
Webhooks fire
Client is redirected

Advanced Redirect Options

FitMetrics also supports conditional redirects and URL parameter forwarding:

Conditional Redirects — Send clients to different destinations based on their answers to single-choice questions. For example, redirect new clients to an onboarding form and returning clients to a check-in form.
Forward URL Parameters — Pass existing URL parameters (like client ID or week) to the redirect destination automatically.

For the full guide on setting up conditional redirects and URL parameter forwarding, see: How to Redirect Clients After Form Submission (Including Conditional Redirects)

Frequently Asked Questions

Q: Can I use multiple webhooks for a single form?
No — but Zapier/Make can branch into many actions when you enable "Webhook Integration" from settings and add your webhook url from zapier or make.com

Q: Can I redirect AND send notifications AND use webhooks?
Yes — all three can be enabled at the same time.

Q: Can I turn notifications off?
Yes — just toggle off.

Q: Do settings apply to old submissions?
No — only new submissions after saving.

Q: Can I test my settings?
Yes — submit the form as yourself or a test client.